At Computronix, we prioritize the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services, ensuring that we do not log any VPN usage.

1. Information We Collect:

• Personal Information: When you engage our services, we may collect personal information such as your name, contact details, address, and payment information.
• Computer Information: During the repair process, we may collect technical information about your computer hardware, software, and any issues encountered.
• Communication Data: We may collect information from your communications with us, including emails, phone calls, or messages.

2. How We Use Your Information:

• Service Delivery: We use your information to provide the requested computer repair services, including diagnosing issues, performing repairs, and communicating with you about the status of your repair.
• Customer Support: Your information helps us respond to your inquiries, provide technical support, and address any concerns you may have.
• Improving Services: We may analyze your information to enhance our services, diagnose technical problems, and improve the overall customer experience.
• Legal Compliance: We may use your information to comply with legal obligations, enforce our terms of service, or protect our rights and interests.

3. Information Sharing and Disclosure:

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or data storage providers.
• Legal Requirements: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the acquirer's privacy policies.

4. Data Security:

• We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
• We do not log any VPN usage, ensuring that your online activities while using our services remain private and secure.
• We do NOT log the following:
  • Browsing activity, data content, IP addresses, or DNS queries when you use our VPN service
  • Logs of your originating IP address, connection timestamp, or session duration
  • Track or log your browsing history, the websites you visit, or any activity related to your usage of our VPN service
  • No logging of IP addresses
  • No logging of User Bandwidth
  • Your VPN instance is yours and yours only.

5. Your Rights:

• You have the right to access, correct, or delete your personal information held by TechiFix Computers. You may also request to restrict or object to the processing of your information.
• If you have any concerns about the handling of your information, you have the right to lodge a complaint with the appropriate data protection authority.

6. Data Retention:

• We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Changes to This Policy:

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other means of communication.

8. Engagement:

• By engaging our services or using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you have any questions about this Privacy Policy or our practices, please contact us at support@computronix.ca.