1. Scope of Onsite Services:

• Computronix offers onsite computer repair and technical support services at your location.

• Our certified technicians will diagnose and resolve computer issues, perform hardware installations, and provide technical assistance as needed.

2. Service Request and Scheduling:

• To request onsite service, customers must contact Computronix via phone, email, or through our website.

• Service appointments will be scheduled based on technician availability and the customer's preferred time slot.

3. Customer Responsibilities:

• Customers are responsible for providing a safe and suitable working environment for our technicians, including access to the computer system requiring service.

• Customers must provide accurate information regarding the nature of the computer issues and any relevant history or prior repairs.

4. Service Charges and Payment:

• Onsite service charges are based on the type of service provided and will be communicated to the customer prior to scheduling the appointment.

• Payment for onsite services is due upon completion of the repair. We accept cash, credit/debit cards, and other agreed-upon payment methods.

5. Limitation of Liability:

• Computronix shall not be liable for any damages arising from the customer's failure to provide accurate information, negligence, or misuse of the computer system following the onsite service.

6. Service Warranty:

• Onsite services provided by Computronix are covered by a 30-Day warranty against defects in workmanship and materials.

• If any issues arise within the warranty period, we will rectify them at no additional cost to you.

7. Termination of Service:

• Computronix reserves the right to terminate onsite service if the technician encounters unsafe working conditions or if the customer fails to comply with the terms outlined in this agreement.

8. Governing Law:

• This agreement is governed by and construed in accordance with the laws of the Canadian Provincial & Federal Government.

• Any disputes arising from this agreement shall be resolved through arbitration in local courts in accordance with the rules of the Canadian Provincial & Federal Government.

10. Engagement:

• By requesting onsite service from Computronix, you agree to abide by the terms and conditions outlined in this agreement.

• If you have any questions or concerns regarding these terms, please contact us before scheduling your appointment.

Last Updated: 2024-03-23